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At Graceful Touch SPMU, appointment times are reserved exclusively for each client.

Booking Fee

A booking fee may be required to secure your appointment.

Booking fees are non-refundable but may be transferred once if sufficient notice is provided.

Rescheduling

Appointments may be rescheduled with a minimum of 48 hours' notice.

Where sufficient notice is given, your booking fee can be transferred to a new appointment date.

Late Cancellations

Appointments cancelled with less than 48 hours' notice will result in the loss of the booking fee.

No Shows

Failure to attend an appointment without notice will result in the loss of any booking fee paid.

Future bookings may require payment in full at the time of booking.

Late Arrivals

Clients arriving more than 15 minutes late may need to be rescheduled.

Graceful Touch SPMU reserves the right to shorten the treatment time where possible or cancel the appointment if insufficient time remains.

Emergencies

We understand that genuine emergencies occur. In exceptional circumstances, discretion may be exercised at the sole discretion of Graceful Touch SPMU.

Contact

To cancel or reschedule an appointment, please contact:

Graceful Touch SPMU

Telephone: 07944 934182

Email: gracefultouchspmu@gmail.com

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.